Legal

Refund policy

Last updated 13 August 2026. This policy applies to paid Devqueuebase enrolments invoiced from Thailand. This site does not take payment itself.

Eligibility

Refunds are available to the person or company named on the invoice. We refund unused or barely used seats according to the timeframes below. We do not refund a seat because you disagree with a teaching opinion or because your internal tooling was not ready, unless we cancelled the program.

Timeframe

Write to us no later than 14 days after the invoice date for Desk Access, or at least 10 full days before the published Lab or Circle start date for live programs. Requests after those windows are considered only for documented illness, visa refusal, or studio cancellation.

Full or partial refund

Desk Access. Full refund if you have not activated the library login. After activation, a 50% refund is available within 14 days if you have opened fewer than three annotated sessions. After that, Desk Access is non-refundable for that twelve-month term.

Integrity Lab and clinics. Full refund if we receive the request 10 or more days before start. Between 9 days and the start date, a 40% cancellation fee applies (you receive 60% back) because the seat usually cannot be refilled. After week 1 begins, live programs are not refunded, but you may defer once to the next intake if a seat exists.

Practice Circle. Full refund 15 or more days before the kickoff workshop. After kickoff, unused remaining weeks may be refunded pro rata minus a ฿12,000 scheduling fee, provided no on-site workshop date has been held with a deposit to a venue.

Non-refundable items

Bank transfer fees, currency conversion, travel, hotels, dinners, third-party replay licences, and printed materials you asked us to courier are not refundable. Guest PM honoraria already committed for week 11 of a Lab that has started are not refundable to an individual student who leaves early.

Refund process

Email info@devqueuebase.digital with subject “Refund request,” your invoice number, program name, and reason. You may also use the contact form and choose the refund topic. We confirm receipt within two working days and decide within ten working days.

Processing time and method

Approved refunds are paid back by the same method as the original settlement where possible: Thai bank transfer for local invoices, or the international transfer path named on your receipt. Expect 10–20 working days after approval for the funds to appear, longer across some correspondent banks. We do not send cash or store credit instead of money unless you ask in writing.

Cancellation by the studio

If we cancel an intake, you receive a full refund or a free move to a later date, your choice. If a hybrid week fails because of our link, we add a make-up session; that is not a refund trigger by itself.

Exceptions

Mandatory consumer protections under Thai law still apply. Nothing in this policy limits a right you cannot waive. Force majeure (severe flooding at the studio, public emergency) may delay a program rather than trigger an automatic refund; we will offer a date change first.

Contact for refund requests

info@devqueuebase.digital · Phone: (02)3330115 · Street: 60 Sukhumvit 95/1 Bang Jark Phra Khanong; City: Bangkok; State/province/area: Bangkok; Zip code: 10250; Country calling code: +66; Country: Thailand.