Programs

Choose the depth of replay you can stand

One flagship cohort, several shorter clinics, and a self-paced desk. All of them assume you already ship events. None of them sell you a dashboard.

Hands typing on a laptop at a wooden desk

11 weeks · Bangkok evenings · ฿42,500

Session Integrity Lab

Flagship cohort. Score sessions, write limitations, and present to a guest PM. Includes a year of Desk Access after.

Smartphone showing notifications on a desk

4 weeks · clinic

Replay Triage Clinic

Sampling design for recordings. How to over-sample struggle without turning the library into horror clips. Dates announced by email.

Laptop with analytics graphs beside a notebook

6 weeks · mapping

Friction Signal Mapping

Name stalls that look like abandonment. KYC OCR, OTP, search filters, and payment hops get their own vocabulary.

Small team discussion around a laptop

5 weeks · taxonomy

Event Quality Charter

Write the rules that decide when an event is allowed to enter a quality score. For teams whose dictionary is noisy, not empty.

Workshop table with notebooks and laptops

3 weeks · diagnostics

Cohort Drift Diagnostics

When average session quality slides after a release, separate mix shift from genuine product regression.

People working together with laptops in an open office

self-paced · ฿9,800

Mobile Session Taxonomy

Desk materials on backgrounding, multi-window, and deep links — the session boundaries mobile analytics still fudges. Included in Desk Access.

Not sure where to start?

If you have replay tooling, the Lab is the honest path. If you only have events, start with Desk Access and the Journal.

Ask a coordinator See fees